FAQs
How can I track my order?
Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated SMS/email stating the whereabouts of your parcel.
What countries does Mantashani deliver to?
Mantashani offers worldwide delivery, using high-end courier services. Please select your country of shipping destination after adding products to your shopping cart.
What are the payment methods Mantashani accepts?
Our payment methods:
- We accept Visa and MasterCard globally
- Select countries Cash on Delivery
- Bank Transfer
Why has my payment failed?
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or another payment method. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
Does Mantashani have alteration charges?
Alterations charges are not incurred at the time of purchase and until 30 days after of invoice but will be incurred later than this.
How do I make a purchase?
We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for in our ready-to-wear range, you can select this category in our online store. Once you have found an item of your liking, select your size and use the Add to cart button. If you don't know your size, you can use our size guide. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove button to delete items from your cart. Click on check out to go to the page where you can complete your order.
How do I know if an item is out of stock?
Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. Mantashani does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.
Which size should I choose?
Simply click "Size Guide" on every product page. We have provided the actual dimensions of each product for you to compare with your own body measurements.
What’s the process for Made to measure Order?
Mantashani offers custom sizes in our designs if you want to customize some of our designs with minor changes along with your perfect sizing we are the ones that will do this for you. You can place your order online or in-store then we will make it and you will come on a trial date and then pick it up on a final date. We help you to choose from our large selection of fits and fabrics to create an outfit that will make your occasion special.
We take measurements of those wearing the outfits at either our store locations or through our online team.
How long does it take for my order to arrive?
Can I cancel my order?
Yes, before shipping you can cancel it.
Pricing During Development or Maintenance?
If an order is placed on our website during periods of development or maintenance, the customer will be charged based on the product price set after maintenance is complete. Any price changes made during maintenance will apply to the order once the updates are finalized.